Terms of Service

These Terms of Service govern your use of the Shopaholic HQ website and any purchase you make from us. By browsing or ordering, you agree to these terms. If you do not agree, please do not use the site.

We take care to describe and photograph every piece accurately, including its condition and provenance. Colours may vary slightly between screens, and minor characteristics consistent with fine and pre-loved goods are part of their character rather than a fault.

Every piece is authenticated before listing and is backed by our authenticity guarantee.

All prices are shown in the currency indicated at checkout and are inclusive of applicable taxes where stated. Because much of the collection is one-of-a-kind, availability is not guaranteed until an order is confirmed.

We reserve the right to correct any pricing error and to decline or cancel an order arising from such an error, refunding you in full where payment has been taken.

Your order is an offer to purchase. A confirmation email acknowledges receipt; a contract is formed only when we dispatch the piece. Payment is taken at the time of order through our secure payment partner.

We may cancel an order where a piece is unavailable, where we suspect fraud, or where these terms have been breached.

Shipping and returns are governed by our Shipping & Returns policy, which forms part of these terms. Please review it for timelines, insurance, and the conditions under which a piece may be returned.

Where we invite offers or direct messages on a piece, these features are provided in good faith for genuine enquiries. We may decline any offer, and we ask that all communication remain courteous. We reserve the right to withdraw access from anyone who misuses them.

All content on this site — including text, photography, graphics, and the Shopaholic HQ name and marks — belongs to us or our licensors and may not be reproduced without written permission.

To the fullest extent permitted by law, the maison is not liable for indirect or consequential loss arising from your use of the site or a purchase. Nothing in these terms limits any liability that cannot lawfully be limited, including your statutory rights as a consumer.

These terms are governed by the laws of the State of New York, and any dispute will be subject to the exclusive jurisdiction of its courts, without prejudice to any mandatory consumer protections in your place of residence.

We may update these terms from time to time; the version in force is the one published here. Questions may be sent to clientservices@shopaholichq.com.