Frequently asked

Pieces in the maison ship within one to two business days. Delivery then takes two to four business days within the United States and four to seven days internationally. Every parcel travels tracked and fully insured, and you will receive a tracking link the moment it leaves us.

Yes. Insured, tracked delivery is offered without charge on every order, to every country we serve. Any import duties or taxes levied by your local customs authority are, however, the responsibility of the recipient.

Unworn pieces in their original condition, with all tags and packaging intact, may be returned within 30 days of delivery for a full refund. We include a prepaid, insured return label with every order — see our Shipping & Returns page for the full detail.

Every item is authenticated and documented before it is listed. Handbags and leather goods are inspected against maison references, serial-checked where applicable, and reviewed by our specialists. Each order arrives with our authenticity guarantee, and any piece may be independently verified.

Each product page carries precise measurements and, where relevant, our fit notes and the model's dimensions. If you are between sizes or unsure, write to a client advisor with your usual size in a comparable house and we will guide you personally.

We accept all major credit and debit cards, and the wallet options offered at checkout. Payment is processed securely by our payment partner; we never see or store your full card details.

Often, yes. If a piece is between shoppers we can place a short hold, and our sourcing advisors can seek specific styles, colourways, or hard-to-find archive pieces on your behalf. Send us the details and we will tell you honestly what is possible.

On eligible pieces you may submit a considered offer or open a conversation directly from the product page. A client advisor reviews each message personally — expect a thoughtful reply rather than an automated one, usually within a business day.

If your order has not yet shipped, we can usually amend the address or cancel it entirely. Contact client services as soon as possible and we will do everything we can before the parcel is collected.

Each order includes care guidance specific to its materials. As a rule: store leather goods dust-bagged and away from direct light, avoid moisture, and let a piece rest between wears. For restoration or conditioning, our advisors can recommend trusted specialists.