Shipping & Returns
Every piece travels to you tracked and fully insured, at no cost — and should it not be right, it returns to us just as easily. Here is exactly how it works.
- Shipping
- Complimentary, insured, worldwide
- Dispatch
- Within 1–2 business days
- Returns
- 30 days, prepaid label included
- Tracking
- On every parcel, door to door
Shipping
Orders placed before 12pm ET on a business day are prepared the same day and dispatched within one to two business days. As soon as your piece leaves the maison you will receive a tracking link, and it remains fully insured until it is in your hands.
| Destination | Estimated transit | Note |
|---|---|---|
| United States | 2–4 business days | Signature on delivery for high-value pieces |
| Europe & United Kingdom | 4–6 business days | Duties billed by local customs |
| Rest of world | 4–7 business days | Duties billed by local customs |
Transit times are estimates once a parcel is collected and exclude any delay at customs. Import duties and taxes, where they apply, are the responsibility of the recipient.
Returns
If a piece is not right, you have 30 days from delivery to return it. Items must be unworn and in their original condition, with all tags, dust bags, and packaging intact. A prepaid, insured return label is included with every order.
- 1
Tell us
Email clientservices@shopaholichq.com with your order number to open a return. We will confirm within one business day.
- 2
Send it back
Repack the piece with its tags and packaging and attach the prepaid, insured label enclosed with your order.
- 3
Refunded
Once the piece is received and inspected — usually within two to three business days — your refund is issued to the original payment method.
Made-to-order and personalised pieces, and items marked final sale, are not eligible for return. Refunds cover the price of the piece; any duties paid on international orders are recoverable directly from your local customs authority.
Need a hand with an order?
Our advisors can arrange collections, holds, and exchanges.